Privacy Policy
Keuka Lake Vineyards respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Keuka Lake Vineyards without your consent, except as required by law or to protect Keuka Lake Vineyards, its customers, or the public, and then only with partners who share Keuka Lake Vineyards’ commitment to protecting your privacy and data. At any time you may contact Keuka Lake Vineyards with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your information. Keuka Lake Vineyards respects your privacy. We will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We will not share your personal data outside Keuka Lake Vineyards without your consent, except as required by law or to protect Keuka Lake Vineyards, its customers, or the public, and then only with partners who share Keuka Lake Vineyards’ commitment to protecting your privacy and data. At any time you may contact Keuka Lake Vineyards with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes your personal data by use of appropriate measures and processes.
Safety & Security
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.
Refunds, Returns, and Deliveries
Credit card refunds
Keuka Lake Vineyards processes refunds to the credit card used at the time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Returns
Keuka Lake Vineyards guarantees the quality of all our wines and merchandise. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 7 days of receipt of your order for Customer Care assistance at info@klvineyards.com
Delivery Policies
You must be 21 years or older to buy wine. By placing your order you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states. We are committed to your complete satisfaction. If you are ever unhappy with your order or somehow your wine shipment has become damaged please call us at 607-868-4100. We ship on non-holiday weekdays only. Sorry, delivery on weekends is generally not available. In the event of extreme temperatures, your shipment may be delayed to protect it from heat/cold damage.
We do not ship to following states: AL, DE, KY, MS, OK, UT
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) protocol is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.
Online Accessibility Policy
Last updated: March 5, 2019
We aim to make our website accessible to the widest possible number of individuals seeking to buy our wine or learn more about the tasting room, winery and vineyard.
"Accessible" means that people with disabilities have independent and timely access to and use of a product or system, in some instances with the help of assistive technologies. Assistive technologies include adaptive hardware, software and devices which increase, maintain, or improve the functional capabilities of individuals with disabilities.
Keuka Lake Vineyards (KLV) has adopted the Worldwide Web Consortium Web Content Accessibility Guidelines (WCAG) as its goal for our website. The guidelines and success criteria of WCAG are organized around the following four principles which lay the foundation for users with disabilities to access and use web content:
- Perceivable – Information and user interface components must be presentable to users in ways they can perceive.
- Operable – User interface components and navigation must be operable.
- Understandable – Information and the operation of user interface must be understandable.
- Robust – Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies.
Implementation Guidelines
KLV will make good faith efforts, subject to the requirements and exceptions of the applicable laws, to bring our website into conformance with WCAG standards.
Accessibility Contact Information
If you have any questions or concerns about the accessibility of our website, please contact us by email (info@klvineyards.com) or by phone (607-868-4100).
Upon receiving a report of a potential accessibility issue, we will determine if the service or information provided by the website can be made accessible. If possible, we will make a good faith effort to implement changes. If it is not possible to make the service or information accessible, or if doing so would constitute an undue burden or fundamental alteration, we will engage with you about alternative methods for providing the service or information and will try our best to provide an equally effective alternative service or format.
